Privacy Policy
Last updated: August 2026
Domot ("we," "our," or "us"), operated by Demity Technologies LLC, a Texas limited liability company, explains in this Privacy Policy how we collect, use, disclose, and safeguard information when you use our platform at app.domot.ai and related services (collectively, the "Service").
By creating an account or using the Service, you acknowledge this Privacy Policy and our Terms of Service. If you do not agree, do not use the Service.
Privacy Nutrition Label
This summary helps you quickly understand our data practices. It is a summary only and does not replace the full policy below.
| Data category | Examples | Purpose | Shared with |
|---|---|---|---|
| Contact & account | Name, email, phone, company name | Account creation, authentication, support | Clerk (auth), Novu (notifications) |
| Home & property | Address, closing date, specs, QR codes | Warranty management, homeowner linking | Cloudflare (hosting/storage) |
| Claims & communications | Claim text, comments, status updates | Claim workflow between builders and owners | Novu (email/in-app alerts); other users on the same home |
| Photos & documents | Claim media, warranty PDFs, home photos | Documentation, review, and resolution | Cloudflare R2 (storage); other authorized users |
| Payment | Billing details, transaction metadata | Home credit purchases | Stripe (payment processor) |
| Usage & device | Log data, browser type, IP address | Security, debugging, product improvement | Cloudflare (infrastructure) |
| AI processing inputs | Inspection report PDFs, claim descriptions, warranty documents | Extract inspection line items, warranty review, suggested actions | OpenAI (AI provider) |
- Linked to you: Yes, for account and claim-related data.
- Used for cross-site tracking: No.
- Sold or shared for cross-context behavioral advertising: No.
- Human review of AI outputs: AI suggestions are assistive only; users make final decisions.
Information We Collect
We collect information you provide and information collected automatically:
- Account information (name, email address, company or business name, phone)
- Home and property details submitted through the platform
- Warranty claim information, including descriptions, photos, and videos
- Inspection reports and related pre-closing documentation you upload
- Communications and activity on the platform (comments, status changes, uploads)
- Payment and billing information processed through our payment provider (we do not store full card numbers)
- Device, log, and usage data (IP address, browser type, pages viewed, timestamps, error logs)
User-to-user visibility. When you submit claims, comments, or media on a home, that information may be visible to other users authorized for that home (for example, the linked builder and homeowner). You are responsible for what you choose to upload and share.
How We Use Your Information
- Provide, maintain, secure, and improve the Service
- Process and facilitate inspection, handover, and warranty claim workflows and notifications
- Process payments for home credits and related purchases
- Communicate with you about your account, security, and the Service
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Comply with law and enforce our Terms
- Generate aggregated or de-identified analytics that do not identify you
Artificial Intelligence (AI)
The Service uses artificial intelligence to assist with handover and warranty workflows. By using the Service, you consent to our processing of relevant content through AI systems as described here and in our Terms.
AI features may include inspection report line-item extraction, warranty coverage analysis, claim summaries, and suggested resolution checklists.
What we may send to AI providers: Uploaded inspection report PDFs, claim descriptions, categories, room/area labels, warranty document text, and related metadata. Do not upload sensitive information you do not want processed (for example, unrelated personal health information, Social Security numbers, or full payment card numbers).
Accuracy. AI outputs may be wrong, incomplete, or outdated. They are not a substitute for professional judgment, warranty document review, or legal advice. You are solely responsible for decisions made based on platform or AI content.
Third-party AI providers. We use third-party AI infrastructure (currently OpenAI). Their processing is governed by their terms and policies. We configure API integrations so that submitted content is not used to train their public models, subject to their current API policies.
Data Sharing and Disclosure
We do not sell your personal information. We may disclose information:
- To other users as necessary to operate a home or claim (builders, homeowners, and authorized parties)
- To service providers under contract who process data on our behalf (hosting, auth, email, payments, AI)
- To comply with law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Domot, our users, or the public
- In connection with a merger, acquisition, financing, or sale of assets
- With your direction or consent
We are not responsible for how other users handle information you share with them through the Service, or for the privacy practices of third-party websites or services linked from the Service.
International Data Transfers
We operate in the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries where our providers operate, which may have different data protection laws than your jurisdiction.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including encryption in transit (HTTPS/TLS) and access controls. No security program is perfect. We cannot guarantee absolute security, and you use the Service at your own risk.
Data Retention
We retain information as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary by data type. You may request account deletion; some data may be retained where required by law or legitimate business need (for example, billing records or information related to open disputes).
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or export personal information, and to opt out of certain processing.
California residents (CCPA/CPRA). We do not sell or share personal information for cross-context behavioral advertising. You may request access, deletion, or correction by contacting support@domot.ai. We will not discriminate against you for exercising privacy rights.
Marketing. You may opt out of promotional emails using unsubscribe links or by contacting us. Transactional and service-related messages may still be sent.
Children's Privacy
The Service is not directed to anyone under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy. The "Last updated" date reflects the latest version. Material changes may be communicated by email or in-app notice. Continued use after changes become effective constitutes acceptance.
Contact Us
Demity Technologies LLC
Email: support@domot.ai